Terms of Service

1. Eligibility & accounts

You must be at least 16 years old and able to form a binding contract. You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly of any unauthorized use. Organization administrators are responsible for managing their users' roles and access.

2. Subscriptions, trials & billing

• Plans & seats. Paid plans are sold on a subscription basis with a number of user seats. Adding active users beyond your seat count may require an upgrade.
• Trials. Free trials, where offered, convert to a paid subscription unless canceled before the trial ends. We may modify or discontinue trials at any time.
• Fees & renewal. Subscriptions renew automatically for successive terms unless canceled before the renewal date. You authorize us and our payment processor (Stripe) to charge your payment method for all applicable fees.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
• Changes. We may change fees on notice effective at your next renewal.
• No refunds. Except where required by law, payments are non-refundable and there are no refunds or credits for partial periods or unused features.

3. Customer Data & ownership

As between you and us, you retain all rights in the content you and your users submit ("Customer Data"). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and improve the Service and as instructed by you. You are responsible for the accuracy, legality, and quality of Customer Data and for obtaining all rights and consents necessary for us to process it, including any personal or sensitive data. Our processing of personal data is described in our Privacy Policy.

4. Acceptable use

You agree not to, and not to permit others to:

• use the Service in violation of any law or third-party right;
• upload malware or interfere with the integrity, security, or performance of the Service;
• attempt to gain unauthorized access to the Service, other accounts, or systems, or to circumvent tenant isolation or access controls;
• reverse engineer, decompile, or copy the Service except as permitted by law;
• resell, sublicense, or provide the Service to third parties except as expressly permitted;
• use the Service to store or transmit content that is unlawful, infringing, or harmful;
• probe, scan, or test the vulnerability of the Service except under our responsible-disclosure process (see our Security page).

We may suspend access to address a material breach or a security or legal risk.

5. Nature of the Service — not professional advice

The Service is a software tool for recording and managing HSE information. It is not a substitute for professional health, safety, environmental, medical, legal, or regulatory advice, and it does not guarantee compliance with any law, standard, or regulation. You are solely responsible for your organization's safety programs, risk assessments, decisions, and legal and regulatory obligations, and for verifying that your use of the Service meets applicable requirements. Risk scores, matrices, SLAs, and analytics are configurable aids and must be reviewed by qualified personnel. We are not responsible for actions taken or not taken based on information in the Service.

6. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by us and our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

7. Third-party services

The Service integrates third-party services (e.g., payment, email, SSO, translation, cloud infrastructure). Your use of those services may be subject to their own terms, and we are not responsible for third-party services or content.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. These limitations form an essential basis of the bargain and apply even if a limited remedy fails of its essential purpose.

10. Indemnification

You will defend, indemnify, and hold us and our affiliates, officers, and employees harmless from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your Customer Data, (b) your use of the Service, or (c) your breach of these Terms or violation of any law or third-party right.

11. Term, suspension & termination

These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time (effective at the end of the current term). We may suspend or terminate access for breach, non-payment, or legal or security reasons. Upon termination, your right to use the Service ceases and we will handle Customer Data as described in our Privacy Policy and any applicable agreement. Provisions that by their nature should survive (including Sections 3, 5–6, and 8–13) will survive termination.

12. Changes to the Service or Terms

We may modify the Service and these Terms from time to time. We will post the updated Terms and revise the "Last updated" date; material changes will be communicated where appropriate. Your continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service.

13. Governing law & disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. To the extent permitted by law, the parties will attempt to resolve disputes informally first, and any unresolved dispute will be subject to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Houston, Texas, unless a binding arbitration agreement between the parties provides otherwise. You and we each waive any right to a jury trial and to participate in a class action to the extent permitted by law.

14. Miscellaneous

These Terms (together with any order form, subscription plan, and Data Processing Addendum) are the entire agreement between you and us regarding the Service and supersede prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). Notices to you may be given by email or through the Service.

15. Contact

Questions about these Terms? Contact legal@hse-reporting-platform.com.